Privacy Policy

1. Who We Are

We operate three recruitment divisions:

• Early Years Division: providing temporary and permanent placements for nursery practitioners and early years professionals. Contact: 01277 288840 | info@abcstaffing.co.uk
• Technology Division: providing permanent and contract placements for software, data, cloud, cyber security, IT support and technology leadership professionals across the UK. Contact: 01277 283291 | tech@abcstaffing.co.uk
• Estate Agency Division: providing permanent placements for estate agency professionals across the UK. Contact: 01277 288821 | estateagency@abcstaffing.co.uk

We are the data controller for the personal data we collect and process. If you have any questions about this policy or how we handle your data, please contact us at info@abcstaffing.co.uk

2. What Personal Data We Collect

Candidates: full name, address, contact details, CV and employment history, qualifications, right to work documentation, references and referee details, DBS check information (where required for Early Years placements), availability and job preferences, notes from telephone conversations and interviews, bank details (where required for payroll).

Clients: company name, address and contact details, names and contact details of individual contacts, vacancy details and job descriptions, notes from telephone conversations and meetings.

3. How We Use Your Personal Data

Candidates: to assess suitability for job opportunities, to introduce you to prospective employers, to manage the recruitment process, to carry out right to work checks, to process payroll or facilitate umbrella arrangements, to maintain our candidate database, to contact you about relevant opportunities, and to comply with legal obligations.

Clients: to provide recruitment services, to manage our business relationship, to process invoices, and to comply with legal obligations.

4. Our Lawful Basis for Processing

We rely on legitimate interests, contract, legal obligation, and consent as our lawful bases under UK GDPR.

5. Self-Employed Consultants

ABC Staffing Group Limited is the sole data controller for all personal data processed in connection with our recruitment services. From time to time, we engage self-employed recruitment consultants to provide services to us. These consultants may collect personal data on our behalf (for example, by sourcing candidates or developing client relationships), upload personal data into our systems, and access personal data already held on our systems in order to deliver our services.

When self-employed consultants handle your personal data they do so strictly on our behalf, under the terms of a written agreement with us. They are bound by confidentiality and data-protection obligations equivalent to those that apply to our own staff, including obligations relating to security, lawful processing, breach reporting, and the proper handling of subject rights requests.

All personal data held on our systems is the property of ABC Staffing Group Limited. Self-employed consultants have no right to retain, copy, transfer or further use any personal data after their engagement with us ends.

To enable us to provide a continuous and high-quality service, personal data on our customer relationship management system may be accessible to more than one consultant or member of staff engaged by us. Access is controlled and restricted to those who need it for legitimate business purposes connected with our services.

If you wish to exercise any of your data protection rights, please contact us directly using the contact details in this policy. All such requests are handled by ABC Staffing Group Limited, not by individual consultants.

6. Who We Share Your Personal Data With

• Client organisations: where we believe you are a suitable candidate for a role
• Self-employed consultants engaged by us: to provide recruitment services, who access personal data strictly on our behalf and on the terms set out in Section 5
• Quba Solutions: a CRM platform we use alongside our own in-house CRM, acting as a data processor on our behalf
• Clipper Contracting: our umbrella payroll provider, for temporary placement payroll
• Twilio: our text and messaging provider, acting as a data processor. To deliver our messages it passes your mobile number and the message to the mobile networks, Google (for RCS messages) and Meta (for WhatsApp messages)
• Regulatory and legal authorities: where required by law

We do not sell, rent, or share your personal data with any third party for marketing purposes.

7. Call Recording

Telephone calls may be recorded for quality assurance, training, and compliance purposes. Recorded calls may also be transcribed, and automated tools (including AI) used to write a short note of what was discussed, so that our record of the call is accurate. Recordings are stored securely. If you do not wish for your call to be recorded, please inform us at the beginning of the call.

8. Messages by Text, WhatsApp and RCS

If you register with us to find work, we will message the mobile number you give us about your bookings, shifts, timesheets and work that may suit you. These arrive as text messages, WhatsApp messages or RCS messages (the branded form of text messaging that shows our name and logo in your phone's own messaging app). How often we message you depends on your bookings.

We send these messages through Twilio, our messaging provider. To deliver them, your mobile number and the message pass to the mobile networks, to Google for RCS messages and to Meta for WhatsApp messages. They use them only to deliver our messages.

Reply STOP to any message to stop group messages about available work. Messages about shifts you are booked on will continue. Reply START to receive group messages again, or contact us at info@abcstaffing.co.uk. Your network's standard charges may apply.

9. How Long We Keep Your Personal Data

• Active candidate records: up to 2 years following last interaction
• Placed candidate records: up to 6 years following end of engagement
• Client records: up to 6 years following end of business relationship
• Call recordings: up to 12 months
• DBS and right to work documentation: in line with regulatory guidance

10. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict processing, data portability, object to processing, and withdraw consent. To exercise any right contact us at info@abcstaffing.co.uk. We will respond within one calendar month.

11. Data Security

We have implemented appropriate technical and organisational measures to protect your data. We control access to our systems on a need-to-know basis. All persons accessing personal data through our systems, including self-employed consultants, are subject to written confidentiality and data-protection obligations. In the event of a data breach we will notify the ICO within 72 hours.

12. Complaints

Contact us first at info@abcstaffing.co.uk. You may also lodge a complaint with the ICO at www.ico.org.uk or 0303 123 1113.

13. Changes to This Policy

We may update this policy from time to time. The current version will always be available on our website.